Be sure to read the entire owners manual and follow all instructions. Make sure all battery connections are plugged in fully, and the battery is charged. If you still have problems, please use the contact form below to start further diagnostics, or file a claim if you know the issue.

Please fill out the "notify me when back in stock" form on the product page AND send us a message on the form below.

Batteries should be charged fully and while not at increased temperature from operation or outside conditions. Do not push the battery beyond its voltage limits, and make sure to store the battery below 100% capacity.

Click the button below to submit a claim, and have your contact information, bike serial number, order number, and any evidence of the issues ready

Please use the contact form below, and we will e-mail or call you directly